NearGo TERMS OF USE

Version: 1.2 Effective date: 3 June 2026 Last updated: 3 June 2026

1. INTRODUCTORY PROVISIONS

1.1 Provider information

The NearGo application (hereinafter "NearGo" or "the application") is operated by:

Podjetniški Projektni Center ANAplus d.o.o. Ljubljanska cesta 11, 3000 Celje, Slovenia

Phone: +386 40 642 239 Email: info@getneargo.com Website: https://getneargo.com

1.2 Acceptance of terms

By registering, signing in, or using the NearGo application, you expressly confirm that:

You are of legal age (at least 18 years old)
You have read, understood, and agree to these terms
You have read and agree to the Privacy Policy
You will use the application in compliance with applicable law

If you do NOT agree to the terms, you must NOT use the application.

1.3 Changes to the terms

We reserve the right to modify these terms. We will inform you of material changes:

Through an in-app notification (push notification)
By email
At least 30 days before the effective date

Continued use of the application after the effective date of changes constitutes acceptance of the new terms.

2. SERVICE DESCRIPTION

2.1 What is NearGo

NearGo is an international mobile application that enables:

Users: discovery of local events, services, discounts, and exclusive offers in their vicinity
Providers (vendors): advertising of their offers, events, and services to a target audience

2.2 Types of offers

NearGo distinguishes between the following types of offers:

Coupons — free discounts on services (e.g. hair salon, restaurant); the user claims the coupon free of charge and redeems the discount directly at the provider.
Free Promo — free exclusive offers or promotional free tickets (e.g. for Premium users), claimed via a QR code.
Service reservations — booking a time slot with a service provider via the NearGo calendar.
Free events — information about events, including external sources (e.g. Ticketmaster) with a link-out to an external page.

In NearGo, the term "ticket" refers exclusively to a free confirmation (a coupon or promotional ticket) with QR pickup — NearGo does not carry out paid ticket sales.

2.3 NearGo's role as intermediary

NearGo is a digital platform and intermediary between providers and users.

NearGo is NOT:

A ticket seller (NearGo does not carry out paid ticket sales)
A service performer (services are performed by the provider)
A guarantor of service/event quality

NearGo IS:

An information intermediary between providers and users (including link-outs to external event sources, e.g. Ticketmaster)
A system for issuing free electronic coupons and promotional tickets (QR pickup)
A collector of payments for intermediated services, vendor subscriptions, and featured placements; all such payments are charged by Podjetniški Projektni Center ANAplus d.o.o. via Stripe

2.4 Service availability

NearGo strives to ensure uninterrupted operation of the application but does not guarantee 100% availability. The service may be temporarily interrupted due to:

Technical maintenance
System upgrades
Reasons beyond NearGo's control (internet provider outages, network disruptions)

3. USER ACCOUNT

3.1 Registration

Use of most NearGo features requires registration. During registration:

You must provide truthful, accurate, and complete information
You are responsible for the security of your password
You agree to the Privacy Policy

3.2 Account types

NearGo distinguishes between two types of accounts:

a) User account (Customer)

For individuals who want to discover offers
Free of charge
Can be upgraded to Premium for additional features

b) Provider account (Vendor)

For companies, sole proprietors, and event organizers
Different plans: Free, Grow, Pro
Provider terms are detailed in a separate document (Provider Agreement)

3.3 Account security

The user is obliged to:

Keep access credentials (password) confidential
Immediately notify NearGo of any unauthorized access
Not share their account with others

NearGo is not liable for damage arising from:

Disclosure of the password by the user
Lack of security measures by the user
Use of the account by third parties with or without the user's knowledge

3.4 Account deletion

The user may delete their account at any time:

Through the application: Settings → Account → Delete account
By email: info@getneargo.com
Deletion is performed within 30 days of the request

Consequences of account deletion:

All personal data is deleted (except data we are legally required to retain)
Active subscriptions are terminated (without refund of the amount paid for the remainder of the current period)
Active reservations and coupons (including promotional free tickets) remain valid until their expiration

4. PAYMENTS AND PRICES

4.1 Payment systems

NearGo uses the following payment systems:

a) Stripe — for payments of services (reservations), vendor subscriptions (Grow/Pro) and featured placements (featured boost). All these payments are charged by Podjetniški Projektni Center ANAplus d.o.o. via its own Stripe account. NearGo does not store card data; it is processed exclusively by Stripe. These transactions are real-world services or B2B exceptions under Apple/Google guidelines.

b) Apple In-App Purchase (iOS) and Google Play Billing (Android) — EXCLUSIVELY for the NearGo Premium consumer subscription (digital content for the consumer).

c) Invoice language — Invoices are issued in the language in which the user uses the app. The app supports Slovenian, English, German, Italian, Croatian, French, Spanish, Polish, Czech and Slovak. The original invoice is also stored in the app under “My” → “My invoices”.

4.2 Service pricing

For users:

Basic use: free
NearGo Premium: €5.99/month or €50.00/year (via Apple In-App Purchase / Google Play Billing)
Coupon pickup: free (for all users)
Exclusive coupon pickup: free (limited by exclusive_per_user_limit and global quota)

For providers:

Free plan: free of charge (limited features)
Grow plan: €15.00/month or €150.00/year
Pro plan: €35.00/month or €350.00/year
Featured listings: depending on plan (from €4.90 to €12.90 per featured placement)

4.3 Taxes

All prices include VAT at the applicable rate based on the user's location and legal regulations.

4.4 Payments to providers

For coupons (service discounts, free gifts) the provider does NOT receive payment through NearGo. The customer claims the coupon free of charge through the app; service performance and the final settlement happen directly between the customer and the provider.

All active payments (service reservations, vendor subscriptions, featured placements) are charged by Podjetniški Projektni Center ANAplus d.o.o. via its own Stripe account. Paid ticket sales and the associated provider payouts are not active in the app.

4A. SERVICE RESERVATIONS, NO-SHOWS AND CANCELLATION POLICY

4A.1 Reservations through NearGo

Service reservations are made exclusively through the NearGo app. The system supports:

Browsing the provider's available time slots
Atomic locking of the selected slot (15-minute hold)
Confirmation of the reservation with an email notification
Communication with the provider via the in-app chat

A reservation is binding: the customer commits to attending at the agreed time.

4A.2 Cancellation policy

When creating an offer, each provider chooses one of the following cancellation policies:

24 hours before the slot — customer may cancel without explanation
12 hours before the slot — customer may cancel without explanation
4 hours before the slot — customer may cancel without explanation
No cancellation — the slot is binding; exceptions only for force majeure or by direct agreement with the provider via chat

The cancellation policy is shown to the customer on the offer card before confirming the reservation.

4A.3 No-show counter

If the customer does not show up for a reserved slot and does not cancel in line with the cancellation policy, the provider may mark the reservation as a "no-show" at the earliest 30 minutes after the slot start.

Rules:

Each no-show is recorded in the user's profile
The counter is visible to the user in their profile
After the first no-show the user receives a warning, after the second a stronger warning
After 3 no-shows the system applies a 30-day soft ban: the user cannot make new reservations; all other app functionality remains available
Once the 30 days expire the user can book again; the counter remains visible for transparency

NearGo reserves the right to permanently restrict or block the account in case of systematic abuse (more than one 30-day ban within 12 months).

4A.4 Important notice to the customer

Before booking, please review the provider's cancellation policy (visible on the offer card).
If you know you will be late or unable to attend, cancel the reservation in time (via the app or via chat with the provider). It is a courtesy to the provider and other customers.
If the slot is binding and you cannot attend due to force majeure, contact the provider via chat — a reschedule may be possible.

5. USER RIGHTS AND OBLIGATIONS

5.1 User rights

Free use of basic features
Access to their data
Right to rectification, erasure, and portability of data
Unsubscribe from marketing communications
Lodge complaints with NearGo

5.2 User obligations

The user undertakes to:

Use the application in compliance with applicable law
NOT use the application for unlawful or harmful purposes
NOT attempt to circumvent security mechanisms
NOT disrupt the operation of the application or the business of other users
NOT post offensive, discriminatory, false, or hateful content
NOT infringe intellectual property rights

5.3 Prohibited activities

Strictly prohibited:

Creation of fake accounts
Automated use (bots, scripts)
Reverse engineering the application
Distribution of malicious code
Fraudulent transactions
Identity theft

6. USER CONTENT

6.1 Types of content

Users may create the following content in the application:

Ratings and reviews
Comments
Images (via vendor accounts)
Profile data

6.2 Rights and responsibilities

By posting content, the user:

Warrants that they have the rights to post it
Warrants that the content does not infringe third-party rights
Grants NearGo a non-exclusive right to display the content in the application

6.3 NearGo's right to moderation

NearGo reserves the right to:

Review any posted content
Remove content that violates the terms
Temporarily or permanently block users who violate the terms
Inform the user of the reason for removal/block

7. INTELLECTUAL PROPERTY

7.1 NearGo intellectual property

All intellectual property rights related to NearGo (logo, design, code, database) are owned by Podjetniški Projektni Center ANAplus d.o.o. or its licensing partners.

Without express written permission you must not:

Copy or reproduce any parts of the application
Modify or derive functionality from the application
Use the NearGo trademark

7.2 Provider content

Content posted by providers (images, descriptions) remains the property of the providers. By posting, they grant NearGo a license to:

Display the content in the application
Optimize it (resize, compression)
Use it for marketing purposes (with explicit consent)

8. LIMITATION OF LIABILITY

8.1 Limitation of NearGo's liability

NearGo is NOT liable for:

The accuracy of information provided by providers
The quality of services performed by providers
Disputes between provider and customer
Consequential damages (lost profit, lost time, indirect damages)
Damage caused by system outages, viruses, or hacker attacks

8.2 Maximum liability

In any case, NearGo's liability is limited to the amount the user paid to NearGo in the last 12 months, or €100, whichever is less.

8.3 Force majeure

NearGo is not liable for failure to fulfill obligations due to force majeure (natural disasters, wars, pandemics, government decisions, internet network disruptions).

9. SERVICE TERMINATION

9.1 Termination by the user

The user may at any time:

Stop using the application
Delete their account (point 3.4)
Cancel a subscription (via App Store / Google Play Settings)

9.2 Termination by NearGo

NearGo may terminate or block a user's account:

For violation of these terms
For suspected fraud
For account inactivity exceeding 24 months (after prior warning)
Upon discontinuation of the service (with 30 days' notice)

10. DISPUTE RESOLUTION

10.1 Amicable resolution

All disputes are primarily resolved amicably via:

Contact: info@getneargo.com
Phone: +386 40 642 239

10.2 Consumer legal protection

Consumers may use the European Union's Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr

10.3 Governing law and jurisdiction

These general terms are governed by the law of the provider's registered seat. Any disputes shall be subject to the jurisdiction of the court at the provider's registered seat, unless applicable consumer protection law provides otherwise.

11. CONTACT

Email: info@getneargo.com Phone: +386 3 898 00 24, +386 40 642 239

Podjetniški Projektni Center ANAplus d.o.o. Ljubljanska cesta 11, 3000 Celje, Slovenia VAT ID: SI16311647 Registration No.: 6452515000 IBAN: SI56 2900 0005 1317 804 (Unicredit Banka Slovenija)

Podjetniški Projektni Center ANAplus d.o.o. Ljubljanska cesta 11, 3000 Celje, Slovenia

These terms are written in Slovenian and, in case of dispute, the Slovenian version prevails over translations into other languages, unless this conflicts with local consumer protection law.

Translation in progress

This document is currently being translated. Please refer to the Slovenian version for the latest information.

For questions, contact: Email: info@getneargo.com Phone: +386 40 642 239